Support Center
Open Support TicketPost go-live support framework with clear priorities, response channels, and onboarding tracks.
Support Priority Matrix
Billing blocked during serviceP1 - Immediate
KDS delay or status mismatchP2 - High
Report export discrepancyP3 - Planned
Feature request or training askP4 - Advisory
Knowledge Base
How do I retrain new captains quickly?
Use the shift template: one guided order cycle, one bill-close simulation, and one KDS handoff drill. Most teams become independent within one session.
How do I resolve wrong tax mapping on a menu item?
Update item tax slab in menu management, run one test invoice, and confirm GST split in daily report before reopening billing counter.
What should I send while raising a critical issue?
Include outlet name, device type, screenshot, and last successful invoice or order ID to speed root-cause checks.